Global Conference 2010
President and CEO, Communispace
Diane Hessan is President and CEO of Communispace, one of the fastest-growing social networking companies in the country, "with a blue chip client list that would make a Madison Avenue giant jealous," according to Advertising Age. The company generates consumer insights for more than 100 major global brands via online communities, and it boasts a 90 percent client retention rate with a string of awards for innovation. Both as a business executive and as co-author of Customer-Centered Growth: Five Strategies for Building Competitive Advantage, Hessan has spent her 30-year career helping companies become customer-focused. She sits on more than a dozen boards and was a recent recipient of the Ernst & Young Entrepreneur of the Year Award. She is a graduate of Tufts University and Harvard Business School. She is also the co-founder of The Sound Bytes, an a cappella group that sings about business.