about us

Senior Associate, Campaign Management for Private Events, Event Technology and Marketing team

Location: Santa Monica, Calif.

The Milken Institute improves lives around the world by advancing innovative economic and policy solutions that create jobs, widen access to capital and enhance health. We’re a publicly supported, nonpartisan, independent think-tank whose work makes a difference in the lives of people worldwide by helping create a more democratic and efficient global economy. Our conferences convene some of the world's most extraordinary people to explore solutions to today's most pressing challenges in financial markets, industry sectors, health, government, and education.

As a Senior Associate, Campaign Management for Private Events on our Event Technology and Marketing team, you will play a key role in managing process and campaigns for our Private Events by executing event communications, analyzing data, improving the execution process, troubleshooting issues, and communicating results.  This position is one part project management, one part customer service, and one part analyst all rolled up into one!

Key Responsibilities:

  • Manage day-to-day campaign development and execution of Private Events for all Milken Institute events
  • Enhance operational efficiency by implementing CRM and marketing automation platforms
  • Support Salesforce.com/Salesforce customer portal on integration/data preparation for Private Events in Cvent or Eloqua
  • Troubleshoot any issues surfaced during campaign lifecycle - Provide opportunities to improve process, optimize marketing automationand CRM (Salesforce.com) and nurturing process
  • Collaborate across multiple departments on details of Private Events  - Communicate regularly and effectively with internal stakeholders regarding CRM, private events and results, including in team meetings and with the development and marketing teams
  • Maintain evolution of email marketing to a more personalized channel, engaging audiences around key interest areas and topics across events
  • Ensure ongoing satisfaction of Private Events through post-event follow-up

Experience Requirements:

  • Three to five years of customer service, project management, sales support or other administrative support experience 
  • Advanced skills in MS Excel (VLOOKUP & Pivot Charts a must)
  • Experience with CRM  triggers and process (specifically salesforce.com)
  • Experience with salesforce.com and force.com APEX a major plus
  • Proven ability to manage multiple large-scale projects and deliverables simulationously and on deadline
  • Good analytical and problem-solving abilities, along with an ability to collaborate cross-functionally
  • Superb general troubleshooting skills and strong attention to detail
  • BS or equivalent preferred with a strong academic record (desired)

 To apply for this position, please click here.